Please put full info about the question, such as links to any problem pages in the first email. If a temporary admin login would help, please consider creating one and sending it too. This will speed up the support process.
Christmas Holiday Support
Support is usually done by Matt, the extension developer. Matt is on holiday from the 20th of December to the 1st of January. During this time Simon will cover support, but some days response times will be slower and it may take 1-2 days for us to reply. Support will be back to the usual same day support on the first of January. Happy Christmas!