Before emailing:

• Please see if your question has an answer in the Common Support Issues.

When you email:

• If you have purchased a subscription, please include you username in the email (If you have not purchased a subscription, you can still ask pre-sale questions).
• Please let us know what version of Ignite Gallery you are using.

Support is done by Matt and Simon. Matt is the developer of this extension, and Simon is an experienced Joomla developer. Support is done from Monday to Friday.